FAQ: About Us // Payments // Shipping // Cancellations, Returns & Exchanges
About Us
Q: Where are [EDO BEAUTY LAB] products made?
A: Every step of the manufacturing process takes place in Edogawa, Japan, from farming of our raw materials to refining, processing, and packaging. Production and manufacturing of our Green Radiance Clay Mask occurs in small batches at Rovian, a reputable cosmetics manufacturer in operation for more than 35 years.
All artisanal beauty items available at [EDO BEAUTY LAB] are handcrafted by talented locally artisans with decades of experience and mastery of their craft.
Q: Why use a third party manufacturer?
A: While we use an original formula for our signature Green Radiance Clay Mask, Japanese law mandates that cosmetics manufacturing take place only in licensed facilities.
If you look at the label of any of J-beauty items, it’s likely that you’ll see two different addresses. This is because all cosmetics must clearly list the address of the company selling the products in addition to the name and address of the manufacturing facility, if different from the seller.
Q: Why “green beauty”?
A: The “green” in our slogan, “Green Beauty From Edogawa Japan,” represents the lush greenery of Edogawa City, its bountiful komatsuna harvest, and our eco initiatives. Every step of production takes place in a 5 km radius, and all products use eco-friendly materials. Likewise, we pack your order with recyclable and compostable materials like cardboard boxes, newspaper wrapping, paper envelopes, and paper tape.
Q: By the way, what’s komatsuna?
A: Komatsuna is a leafy green superfood cultivated in Tokyo’s Edogawa City since the 12-13th century. It looks very similar to spinach, but it actually contains 3.5 times more calcium than spinach! In fact, 100 grams of komatsuna contains: 170 mg of calcium, 2.8 mg of iron, 39 mg of Vitamin C, and 1.9 mg of dietary fiber. (Source)
Edogawa City is Tokyo’s leading komatsuna producing area, and in 2018, it harvested 2,848 tons of komatsuna — 39% of the total amount harvested in Tokyo Prefecture! Komatsuna is so intertwined with the identity of Edogawa that the city even has an official Komatsuna mascot and an annual komatsuna festival.
Komatsuna is an incredibly versatile vegetable that pairs well with both Japanese and Western dishes. And, in Edogawa City, you’ll find all kinds of tasty komatsuna creations, ranging from smoothies, doughnuts, chiffon cakes, gyoza, udon, and pizza, to name a few.
Fun fact:
[EDO BEAUTY LAB] is the first beauty brand to use the Japanese superfood, komatsuna, in its formula!
Our founder (with the help of an experienced legal adviser) filed the paperwork with the Personal Care Products Council in order to obtain an INCI* name, as required by Japanese law. Komatsuna is also registered with the Japan Cosmetic Industry Association.
*“INCI names (International Nomenclature Cosmetic Ingredient) are systematic names internationally recognized to identify cosmetic ingredients.” (source: Personal Care Products Council)
Payments
Q: How do I pay for my order?
A: Please use PayPal* or checkout with Stripe using American Express, Diners Club, Discover, JCB, Mastercard, or VISA .
*When using PayPal, you will be taken PayPal to complete your purchase, then return to edobeautylab.com to process your order.
Shipping
Q: What are your domestic shipping rates?
We offer FREE shipping on domestic orders over 3,900 yen. A flat rate of 500 yen will be applied to orders under 3,900 yen.
Q: What countries do you ship to?
A: As of September 15, 2022, we have resumed international shipping! A flat shipping rate will apply to all international packages up to 1 kilogram. Please refer to the Japan Post EMS Rate Schedule for details.
Cancellations, Returns & Exchanges
Q: What’s your cancellation/return/exchange policy?
A: You may cancel your order before it ships out. Once orders have been processed for shipping, your cancellation request will be processed as a return claim. Please notify us within 7 days of receiving your item. Please take note that only unused products can be returned or exchanged.
We are unable to process any requests for exchanges or returns for personal reasons.
Although utmost care is taken to provide accurate product descriptions, please contact us within 7 days of receiving a faulty item or incorrect order. We are unable to accept returns or exchanges for any reason if more than 7 days have passed since the arrival of your item(s)
In the instance of a defective product, we will provide an exchange for the product and pay return shipping charges. Please contact us within 7 days of receiving your item(s).
